Wednesday 29 September 2021

What is it?

 

This message keeps appearing on my screen when I try and open my hotmail account. It has been happening for several days on my desktop computer which uses Windows 7, and blocks access to the account. I don´t know whether it is a genuine Microsoft message or something nefarious.

Apparently if I click on 'open' I am agreeing to give access to my data by third parties for all sorts of activities. For starters there is no 'open' to click on. There are random letters below the message and in the blue box which change every time I try to open my account. Presumably if I click on the blue box I am giving the required permission. There is nowhere I can click to refuse this or get rid of this message to unblock my account. I will not be held to ransom like this and intend to wait and see if the message eventually goes away by itself. Thankfully I can access my hotmail account on my phone and laptop (which has Windows 10) without any trouble.

7 comments:

  1. Sorry, I'm as baffled as you. I hate my computer sometimes, I just type, look and hope for the best, lol
    Briony
    x

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    1. I´m fairly computer literate although self-taught, but every now and then something stumps me. I usually nibble away at problems until I solve them but this time I can´t be bothered. x

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  2. I am afraid I don't know and wouldn't like to guess and give any wrong advice.

    I no longer use my Hotmail account and gave it up several years ago although I have failed to actually get rid of it/close it which annoys me.

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    1. I may end up giving up my Hotmail account too, although it would be a real nuisance as I´ve had it for many years and have loads of contacts.

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  3. I can understand your frustration.
    I've asked around but sadly no-one can help.
    Wendy (Wales)

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    Replies
    1. Thanks anyway Wendy, hopefully it will sort itself out.

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